Refund & Cancellation Policy

Free plan

Every new account starts on the Free plan — no credit card required, and no time limit. You only enter payment details, and only get charged, when you choose to subscribe to a paid plan from the Billing page. There is no trial period on paid plans: your first charge happens when you subscribe.

Refund guarantee

If you are not satisfied with Orbinly, you may request a full refund within 7 days of your first paid charge. To request a refund, email billing@orbinly.com with your account email and the reason for your request. Charges are not refundable after the 7-day window.

Cancellation

You may cancel your subscription at any time from the Billing page in your admin dashboard, or by contacting us at billing@orbinly.com.

• Cancellation takes effect at the end of your current billing period. You retain access until then.
• We do not charge cancellation fees.
• Your data is retained for 30 days after cancellation. During this window you can reactivate and pick up where you left off.
• After 30 days, all data — including client records, files, invoices, and messages — is permanently deleted.

Downgrades

You may downgrade to a lower plan at any time. The new pricing takes effect at the start of your next billing cycle. If your current usage exceeds the new plan's limits (e.g. more clients than allowed), you will need to reduce usage before the downgrade takes effect.

Failed payments

If a payment fails, we will retry automatically over the following days. Your account is marked as past due but remains accessible. If payment is not resolved within 14 days, your account may be paused. No data is deleted during a payment hold.

Contact

For billing questions, refund requests, or cancellation help, email billing@orbinly.com or visit our contact page.