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Help Center / Plans & billing / Plan limits
Plan limits
What's limited on each plan, what counts toward it, and what to do when you reach one.
| Limit | What counts | What doesn't |
|---|---|---|
| Clients | Every real client, including archived ones | Sample data, and the contacts at each client |
| Active projects | Projects that are Active or Paused | Completed and archived projects, and sample projects |
| Team members | Everyone on the team, including deactivated people | Your clients' contacts |
| Apps | Each optional app you turn on | Messages and the Client Portal welcome page, which are always on |
When you reach a limit
- You're never locked out of data you already have. You can always view and export it.
- You're only blocked from adding more (a new client, project, team member or app) until you free up room or upgrade.
- The Billing page shows your usage against each limit.
Ways to free up room
- Clients: delete archived clients you no longer need.
- Projects: mark finished projects Completed.
- Team members: remove people who have left; deactivated people still use a seat.
- Apps: remove apps you aren't using from the App Library.
The limits for each plan are in Plans compared.
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