Invoice not sending or not received

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Help Center / Troubleshooting / Invoice not sending or not received

Drafts, addresses, notification settings and spam.

It's still a draft. Saving as a draft doesn't email anyone. Open the invoice and press Send.
Wrong email. Check the client's email and the contacts who can see billing.
No billing contact. Invoice emails go to contacts allowed to see billing. See Contact roles and permissions.
Client emails are switched off. Check Settings → Contact Notifications.
Spam folder. Ask the client to check, and consider a custom email domain.
A reminder, not an invoice? Use the bell on the invoice to send another nudge.

Whatever the cause, you can always copy the payment link from the invoice and send it yourself.

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