Browse all Help Center topics
Help Center / Communication & support / The AI Assistant
The AI Assistant
AI drafts and summaries for your team, and a Q&A assistant for your clients. Always a draft, never an action.
The AI Assistant app adds AI help for your team and your clients. AI never sends, saves or pays anything on its own. Everything it produces is a draft or an answer for a person to review.
For your team
- Draft a reply to a client message.
- Catch me up: a short summary of a conversation or a client.
- Weekly client update: a client-friendly summary of the week's progress. Internal tasks and private notes are left out.
- Proposal and contract drafts, based on the client's own earlier documents.
- Automations in plain English: describe what you want and the builder fills in the form. Nothing is saved until you press Save.
For your clients
- A chat assistant in the portal that answers questions from your Help Center and from that client's own projects, invoices and proposals.
- "Explain this" for an invoice or proposal, in plain language.
- It can only read the signed-in client's own information, and it can't change anything.
Turning it on
- Add AI Assistant from the App Library, then adjust it in Settings → Assistant.
- There you can add tone and persona guidance (for example "Keep replies short and friendly"). It can never widen what the assistant can see.
- A daily request cap keeps usage predictable, and Settings shows how many requests you've used today.
- You can hide the assistant from particular clients using client tags.
The AI Assistant is never available while HIPAA safeguards are on. When it's used, only the content needed for that one request is sent to our AI provider. See AI and your data.
Didn't find what you needed?
Our team responds to every message personally.