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Help Center / Clients & contacts / Contact roles and permissions

Contact roles and permissions

Decide whether each contact sees billing, work, or both.

Roles control what a contact can see inside their company's portal. Each role has two switches:

SwitchLets the contact see
Can view billingInvoices, proposals and contracts
Can view workProjects, tasks, files and messages

Who gets what

  • Owner contacts always see everything.
  • Everyone else sees what their assigned role allows.
  • A contact with no role can sign in but sees no billing or work content until you assign one.

Creating and assigning roles

  1. 1

    Open the client's Contacts card and find Contact roles

    Press to add a role and name it, for example "Billing contact".

  2. 2

    Choose its switches

    Tick Can view billing, Can view work, or both.

  3. 3

    Assign it

    Pick the role when you add a contact, or change it later from the contact's row.

Creating custom roles is available on the Advanced plan and above. Roles that already exist keep working on every plan.
A finance person who only needs to pay invoices is a classic "billing only" contact, and a day-to-day collaborator is "work only".

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