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Help Center / Security & privacy / File access and signed URLs

File access and signed URLs

Why file links expire, what's allowed, and the size limit.

Files are never served from a permanent public address. Each download uses a signed link generated only for a signed-in person who is allowed to see that exact file, and it expires after one hour.

  • Guessing or sharing a link doesn't give anyone else access, because it stops working.
  • Contacts can only open files for their own company and, for restricted files, only if they're on the access list. See Files and approvals.
  • Uploads are checked against a list of safe file types. Executable files such as .exe and .bat are blocked, both in the browser and on the server.
  • The maximum file size is 50 MB.
Need to share something with someone who has no portal access? Use a document request so they can upload to you safely.

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