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Help Center / Troubleshooting / Can't sign in: the security check
Can't sign in: the security check
What to do when "the security check wasn't finished" keeps appearing.
Sign-in, sign-up, password-reset and client sign-in-link forms use a brief automatic security check. If it can't complete, you'll see a message that explains why, and a Retry button.
- Press Retry and wait a few seconds.
- Turn off ad blockers, privacy extensions or strict tracking protection for this site, then reload.
- Check your connection, or switch between Wi-Fi and mobile data.
- Try a different browser or a private window.
- If you're on a work network that blocks Cloudflare, try from another network.
Still blocked? Contact support and tell us the browser and what the message says.
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