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Help Center / Troubleshooting / Can't sign in: the security check

Can't sign in: the security check

What to do when "the security check wasn't finished" keeps appearing.

Sign-in, sign-up, password-reset and client sign-in-link forms use a brief automatic security check. If it can't complete, you'll see a message that explains why, and a Retry button.

  1. Press Retry and wait a few seconds.
  2. Turn off ad blockers, privacy extensions or strict tracking protection for this site, then reload.
  3. Check your connection, or switch between Wi-Fi and mobile data.
  4. Try a different browser or a private window.
  5. If you're on a work network that blocks Cloudflare, try from another network.

Still blocked? Contact support and tell us the browser and what the message says.

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