Client can't pay an invoice

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Help Center / Troubleshooting / Client can't pay an invoice

Stripe connection, invoice status and card problems.

Check Stripe. Open Settings → Billing and look at Payment collection. If it says "Almost there", finish setting up your Stripe account. See Getting paid with Stripe.
Check the invoice. It must be sent (not a draft) and not already paid or void.
Check the contact's role. Only contacts allowed to see billing can see and pay invoices.
Card declined. Stripe shows the reason on the payment page; the client can try another card or contact their bank.
Try the payment link. Copy it from the invoice and send it directly.

For recurring invoices that auto-charge, the client also needs a saved card and your Stripe connected. If a charge fails, the invoice stays open.

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