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Help Center / Documents & approvals / Proposals
Proposals
Send a proposal your client can review and accept online, and know the moment they respond.
Add the Proposals app to pitch new work and get a clear yes or no in the portal, with no separate e-signature tool.
Creating and sending one
- 1
Choose New Proposal
Pick the client, and optionally a project.
- 2
Write it
Give it a title, an optional value and currency, a valid until date, and the proposal content: scope, deliverables, timeline and terms.
- 3
Send it
The client gets a branded email and sees the proposal in their portal's Proposals page. Opening it marks it as viewed.
What clients can do
- Read the proposal in their portal.
- Accept or reject it, typing their full name as their electronic signature. See How e-signatures work.
- Add an optional note for you, such as a question or a requested change.
Statuses and what happens next
| Status | Meaning |
|---|---|
| Draft | Not sent yet. |
| Sent | Delivered to the client. |
| Viewed | The client has opened it. |
| Accepted / Rejected | The client responded. Your team is emailed (if you've left Proposal responses on in Settings → Notifications) and it shows on your dashboard. |
| Expired | The valid-until date passed without a response. |
- An accepted proposal can start an automation, such as sending a thank-you message or tagging the client.
- It also fires the
proposal.acceptedorproposal.rejectedwebhook.
With the AI Assistant on, you can ask for a first draft of a proposal and edit it before sending. See The AI Assistant.
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