Messages not loading

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Help Center / Troubleshooting / Messages not loading

When a conversation looks stuck or new messages don't appear.

Messages update live over a continuous connection. Refresh the page first.
Check you're on the right project or General conversation.
A VPN, firewall or aggressive browser extension can interrupt the live connection. Try without it.
On a phone, go back to the conversation list and open the thread again.
If it persists after a refresh, contact support with the client and project name.

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