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Help Center / Troubleshooting / Invitation not working
Invitation not working
Team and client invitations: expired links, wrong accounts and deactivated access.
Team invitations
- Expired: the link lasts 24 hours. An owner or admin can use Resend invite from the Team page at any time.
- Already used: once someone has set a password, the invite link has done its job. They should sign in normally, or use Forgot password.
- Wrong email: the invitation only works for the address it was sent to.
- Deactivated: if someone is deactivated, signing in shows an explanation instead of the workspace. An owner or admin can reactivate them.
- Already has a login: you can invite an address that already has an Orbinly login (for example someone you removed earlier). They'll sign in with their existing password, unless they're on another workspace's team.
Client invitations
- Use Resend invite on the contact (the paper-plane icon or the ⋯ menu).
- If the person already has an Orbinly login, they get an "added to a company" email instead of a new-account invitation.
- If an invitation couldn't be sent when you added the client, you'll see a warning with the reason. Fix it and resend.
More in Sign-in link not arriving or expired.
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