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Help Center / Troubleshooting / An automation didn't run

An automation didn't run

Check the trigger, the timing and the run history.

  • Is it active? Paused rules don't run.
  • Is the trigger right? For a project trigger, check the status you chose. Overdue triggers fire when Orbinly's daily check flips an invoice to overdue.
  • Is there a wait? Steps with a wait run on their due day and are checked once a day, so they won't run instantly.
  • Was it skipped on purpose? Before a delayed step runs, Orbinly checks the trigger still applies. If an invoice was paid in the meantime, the step is skipped and the run history says why.
  • Did something loop? Actions taken by an automation never start another automation.
  • Look at the run history. Each rule shows its recent runs and steps. A failed step can be retried.

Details in Automations.

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