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Help Center / Documents & approvals / Document requests

Document requests

Ask a client for a file with a tracked request and an upload link that needs no login.

Use Doc Requests whenever you need something from a client: a signed form, ID, brand assets, a W-9. Add the app from the App Library.

  1. 1

    Choose Request a document

    Describe what you need (for example "Signed W-9"), and add optional details or instructions.

  2. 2

    Choose who to ask

    An existing client, or anyone by name and email. You can tie it to a project and set a needed by date.

  3. 3

    They upload it

    People with portal access upload under Doc Requests. Anyone else gets an emailed link to a simple upload page, with no account needed.

  4. 4

    You're notified

    When the file arrives you get an email (if Document requests fulfilled is on) and the request flips to fulfilled with the file attached.

  • The list shows each request, who it's for, when it was requested and its status.
  • You can cancel a request, copy its upload link, or remove it from the list.
  • Open the file straight from the request once it's been uploaded.
Set a needed by date so the request shows on the client's calendar and in their reminders.

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