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Contact support
How to reach our team, what to include, and the support you get on each plan.
Email hello@orbinly.com or use the Contact page. A real person reads every message.
Support by plan
| Plan | Support |
|---|---|
| Free | Community support |
| Starter | Email support |
| Professional | Priority email support |
| Advanced | Priority email and call support, plus personalized onboarding |
| Enterprise | A dedicated success manager |
Help us help you faster
- Tell us the client or project involved, and what you expected to happen.
- Say what you see: the exact message, and which page you were on.
- Include your browser and whether it's on a phone or computer.
- For billing questions, mention the email on your account.
- A screenshot is worth a thousand words.
Security issue? Email security@orbinly.com. We respond within 24 hours. Privacy requests go to privacy@orbinly.com.
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Our team responds to every message personally.