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Help Center / Troubleshooting / Can't sign in to the admin
Can't sign in to the admin
Password, two-factor codes, single sign-on and deactivated accounts.
- Forgot your password? Use Forgot password on the sign-in page. The email's link lasts 1 hour and works once.
- Two-factor code rejected? Make sure your phone's clock is set automatically, then enter the newest 6-digit code. Codes change every 30 seconds.
- Lost your authenticator? Contact support from your account's email address and we'll help you back in.
- Using single sign-on? Choose Sign in with SSO and your company email. See Single sign-on.
- Signed out unexpectedly? Your workspace may have an inactivity timeout. See Team sign-in policy.
- Told your access is deactivated? Ask the workspace owner or an admin to reactivate you.
- Asked to accept updated terms? When our Terms of Service, Privacy Policy or Data Processing Agreement change in a meaningful way, signed-in team members are asked to accept them once before continuing.
- Security check won't complete? See Can't sign in: the security check.
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