The Autoresponder app sends one automatic reply when a client messages you while you're away. It's off by default.

1. 1

   Open Autoresponder

   It's in the Apps section of the sidebar once you've added it.

2. 2

   Turn it on and write your reply

   For example: "Thanks for reaching out! We're currently outside our business hours and will get back to you soon."

3. 3

   Set your timezone and hours

   Choose your timezone, then set your business hours for each day of the week.

4. 4

   Save

   Clients messaging outside those hours now get your reply.

• The reply is sent once per unanswered conversation, not on every message, so clients don't get a stream of auto-replies.
• It only fires for client messages, never for your team's.
• Owners and admins can change autoresponder settings.